General Terms and Conditions of Sale – Mycistern.uk

1. Preamble

These General Terms and Conditions of Sale (hereinafter “GTC”) govern all transactions carried out on the website www.mycistern.uk. Any order placed on the site implies the full, entire, and unreserved acceptance of these GTC by the customer.

The website www.mycistern.uk is a service published by Serena Group, a specialist in flexible tanks and storage solutions.

2. Purpose

This contract constitutes a distance sales contract aimed at defining the rights and obligations of the parties in the context of the marketing of products offered by www.mycistern.uk via the Internet.

3. Definitions

  • Site: www.mycistern.uk

  • Seller: Serena Group

  • Client / Consumer: Any natural or legal person making a purchase on the site.

  • Order: A firm commitment to purchase made by the Client via an order form or the e-commerce platform.

  • Product: Flexible tank, accessories, equipment, or services presented on the site.

4. Products

The products offered on www.mycistern.uk are available subject to stock levels. www.mycistern.uk reserves the right to modify its catalog at any time or to remove an item without prior notice.

The Seller shall not be held liable in case of incompatibility of the product with the Client’s intended use or equipment.

5. Placing an Order

To place an order, the Client must:

  • Choose a product from the catalog;

  • Add it to the cart via the “Order” button;

  • Provide delivery and billing information;

  • Validate the payment.

Before final validation, the Client can modify or correct their cart. Any validated order constitutes final acceptance.

6. Prices and Invoicing

The prices displayed on the site are indicated in pound (£), inclusive of VAT. The applicable price is the one displayed at the time of the order. In case of a legal change in the Belgian or European VAT rate, prices will be adjusted automatically.

The invoice may be sent by email or retrieved in the customer account after order validation.

7. Payment

The payment methods offered include:

  • Visa ;
  • Mastercard ;

  • Bank transfer;

  • Secure online payment;

  • Other methods available on the payment page.

The payment is entirely secure. The order is processed upon confirmation of payment.

8. Delivery

Delivery Area

We deliver to:

  • united kingdom (all regions);

Delivery Times

Delivery times vary depending on the product size:

  • Standard tanks: 3 to 7 working days;

  • Custom tanks: 7 to 14 working days.

Receipt of Goods

The Client must check the condition of the package upon delivery. Any damage must be reported:

9. Right of Withdrawal 

In accordance with European legislation on distance selling, the Client has a period of 14 days from the receipt of the product to exercise their right of withdrawal.

The refund will be made within a maximum period of 14 days, excluding return shipping costs, which remain the responsibility of the Client. The product must be returned unused and in its original packaging.

10. Legal Warranty

All products sold benefit from:

  • The legal guarantee of conformity: 2 years;

  • The guarantee against manufacturing defects.

For any claim, the Client must contact our support service with photos and a description of the problem.

11. Order Cancellation

Before validation or payment, the Client can modify or cancel their order. After payment, any cancellation request must be sent by email within 24 hours. The Seller reserves the right to accept or refuse the cancellation depending on the processing status of the order.

12. Personal Data

The information collected is necessary for order processing. www.mycistern.uk is committed to complying with the GDPR (General Data Protection Regulation).

No personal data is sold, rented, or transmitted to third parties without consent.

13. Proof of Transactions

Payments made via the secure platform constitute proof of all transactions between the Client and www.mycistern.uk.

14. Force Majeure

www.mycistern.uk cannot be held responsible in case of force majeure (bad weather, natural disasters, strikes, transport disruptions, etc.) preventing the normal execution of the order.